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Purchasing Lookups

A lookup balance is our form of credit which permits one valid address search.

Each account can produce one or more API Keys. Our lookup guide explains what kind of search affects your lookup balance.

We recommend automating your balance procurement through one of our Automated Top-Up plans. However, you can also choose to manually purchase lookups at any time.

When a new batch of lookups is procured, it will expire 12 months from the date of first use - i.e. not the purchase date.

Batches will be drawn down in the order they are purchased - i.e. oldest batches are consumed first and newest batches are saved until last.

How to Purchase Credits​

For a one time purchase, follow the steps below:

  1. On the left hand side of the dashboard, click on the Keys tab.

  2. Click on the blue Manage button on your API Key.

  3. On the right hand side of the dashboard, you will see your current balance in a bright green box. Click on the blue One Time Top Up button

  4. Enter the credit block you would like to procure. A block corresponds to 100 credits/verified addresses. Each purchased batch of credits will expire a year after initial use.

  5. Enter your payment details and click Make Payment.

Automated Top-Ups​

You can also set up Automated Top-Ups, whereby your API Key will be topped up when your balance runs low and keeps you notified.

Follow the Automated Top-Ups guide to find out how to enable this.

Lookups Expiring​

Our licence with Royal Mail determines that each batch of lookups you purchase expire 12 months after you first use it. Furthermore, all Royal Mail data suppliers need to comply with the same limitations.

We will however do what we can to push the expiry date of your purchases to as far back into future as possible. For example:

  • The expiry timer on your purchase will only start at the moment you start using that batch
  • We will try wherever possible to deduct lookups from your earliest purchased balances
  • The expiry date of a purchase is independent of your previous purchases, i.e. subsequent purchases will not be affected by the expiry of earlier purchases